Annii Essence is not responsible for lost or stolen packages.
Once tracking is received, it is between the customer and the shipping company to ensure the merchandise arrive safely. Annii Essence WILL NOT replace or refund an order if the package is missing.
Completed orders are packed and ready to ship in 1-3 business days.
If for some reason you need to make a change on your shipping address after the order is placed, please contact us as soon as possible at firstname.lastname@example.org so that we can assist you. Please provide us with your order number, full name, and email so that we can service you efficiently.
Annii essence is not responsible for packages delivered to incorrect addresses which were entered on our checkout page by the customer.
Please allow 1-3 business days for order inquiry response.